Order Entry • Returns • Inventory • Fraud
Order Processing
Outsourcing
Accurate order entry, tracking support, returns management, and inventory reconciliation — 24/7 e-commerce operations support at 99.9% accuracy, scaling instantly for peak sale events.
99.9%Order Accuracy
500+Orders/Day Processed
24/7Processing Coverage
Discuss Your Order Volume
Our Order Processing Services
Order Entry & Processing
Accurate, fast order entry across all channels — website orders, phone orders, email orders, and marketplace orders input into your OMS or ERP with 99.9% accuracy and same-day processing.
OMS IntegrationMulti-ChannelOrder EntrySame-Day Processing
Order Tracking & Status Updates
Proactive order tracking support — answering customer tracking enquiries, communicating delays, escalating fulfilment issues to your warehouse team, and updating customers throughout the delivery journey.
Status UpdatesDelay CommunicationEscalationCustomer Notifications
Returns & Refund Management
End-to-end returns management — processing return requests, generating return labels, tracking returned items, authorising refunds or exchanges, and updating your inventory and accounting systems.
RMA ProcessingRefund AuthorisationExchange ManagementInventory Update
Inventory & Stock Management
Real-time inventory monitoring, low-stock alerts, reorder point management, and stock reconciliation support — ensuring your fulfilment team has accurate stock visibility at all times.
Stock MonitoringLow-Stock AlertsReorder ManagementReconciliation
Order Analytics & Reporting
Weekly and monthly order processing reports — order volume trends, error rate tracking, returns analysis, average processing time, and customer enquiry volume — giving you data to optimise operations.
Volume AnalyticsError Rate TrackingReturns AnalysisCustom Reports
Fraud & Payment Query Handling
Flagging and escalating suspected fraudulent orders, handling payment failure queries, processing failed payment resolutions, and coordinating with your payment gateway and fraud detection systems.
Fraud FlaggingPayment QueriesChargeback SupportPayment Resolution
Meet Your Operations Team
Hello, I'm
Divya
Order Processing & OMS Integration Lead
An order processing specialist with 7 years managing high-volume e-commerce operations on Shopify, Magento, and enterprise OMS platforms — known for implementing error-prevention workflows that consistently achieve 99.9%+ accuracy even at peak volumes.
Shopify
Magento
WooCommerce
SAP
OMS
NetSuite
Client Results
Peak Sale Order Processing
8,000 Orders in 48hrs, Zero Errors, 12 Fraud Flags
₹4.2L Fraud Prevention
Returns & Refund Optimisation
Returns Cycle: 8 Days to 3 Days
80% Fewer Negative Reviews
Inventory Reconciliation
₹1.8L Stock Discrepancies Found in Month 1
100% Inventory Accuracy
What Our Clients Say
"During our Diwali sale, we processed 8,000 orders in 48 hours. Protechplanner's order processing team handled every single entry without errors, flagged 12 suspicious fraud orders that would have cost us ₹4.2L, and maintained our 2-hour confirmation SLA throughout. It was seamless."
Anil Kumar
E-commerce Director, FashionMart
"Returns management was consuming 3 hours daily from our in-house team. Protechplanner took it over completely — processing 100% of return requests within 4 hours, reducing our return-to-refund cycle from 8 days to 3 days, and reducing negative reviews about refund speed by 80%."
Rachel Green
Operations Manager, HealthProducts
"We had no reliable inventory reconciliation process — stock discrepancies between our OMS and warehouse were constant. Protechplanner implemented a daily reconciliation process that identified ₹1.8L in stock discrepancies in the first month and gave us accurate inventory visibility for the first time."
Subar Nair
Head of Supply Chain, HomeDécor
Get Started
Every Order,
Handled Perfectly
99.9% accuracy, 24/7 coverage, instant peak scaling — outsource your order operations to a team that gets it right every time.
Call
+91 1800 567 890
Email
hello@protechplanner.com
Processing 24/7